Return and Refund Policy

Last updated: February 05, 2026

Thank you for using Resident 360, a community management and digital service platform.

This Return and Refund Policy explains the conditions under which payments made through the Resident 360 application and website may be refunded or cancelled.

1. Nature of Services

Resident 360 provides digital services including but not limited to:

• Community and society management tools
• Maintenance payment facilitation
• Advertisement and service listing platform
• Subscription-based features
• Vendor and service provider connections
• Society communication and management services

Since most services provided through Resident 360 are digital and instantly activated, refund eligibility is limited.

2. Maintenance Payment Refunds

Resident 360 acts only as a payment facilitator between residents and their society management.

Maintenance payments made to societies:

• Cannot be refunded by Resident 360 once successfully transferred to society accounts
• Any refund request must be handled directly between the resident and society administration

3. Subscription & Premium Feature Refunds

Users may purchase premium or subscription-based services inside the app.

Refund Eligibility:

Refunds may be considered only if:

• Payment was deducted but service was not activated
• Duplicate payment occurred due to technical error
• Subscription purchase failed but amount was debited

Refund Not Allowed If:

• Subscription has already been activated
• User has already used premium features
• Refund is requested due to change of mind

4. Advertisement & Service Listing Payments

Payments made for:

• Posting advertisements
• Promoting services
• Vendor listing fees

These payments are generally non-refundable once listing is published.

Refund may be considered only if:

• Advertisement failed to publish due to system error
• Payment was deducted multiple times

5. Vendor & Third-Party Service Payments

Resident 360 connects users with vendors and service providers.

Payments made directly to vendors:

• Are governed by vendor terms and conditions
• Resident 360 is not responsible for vendor refund decisions

6. Technical Payment Errors

Refunds will be processed if:

• Payment was deducted but transaction failed
• Duplicate payment occurred
• System malfunction caused incorrect billing

Refunds will be reviewed and processed within 7 to 14 business days after verification.

7. Cancellation Policy

Users may cancel:

• Subscription renewals before next billing cycle
• Advertisement listings before activation

Cancellation requests must be submitted through the app or support email.

8. Refund Processing Method

Approved refunds will be credited through:

• Original payment method
• UPI / Bank transfer (if required)

Processing time depends on payment gateway or bank policies.

9. Fraud & Misuse Prevention

Resident 360 reserves the right to:

• Reject refund requests suspected of fraud
• Suspend accounts involved in payment abuse
• Block repeated refund misuse

10. Contact for Refund Requests

If you have any refund or cancellation queries:

📧 Email: contact@resident360app.com

🌐 Website: https://resident360app.com

Please include:

• Registered mobile/email
• Transaction ID
• Reason for refund request