Privacy Policy
Last Updated: 05/02/2026
Resident 360 ("Company", "We", "Our", or "Us") operates the Resident 360 mobile application and website (the "Service").
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our community management platform.
By using Resident 360, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
When you register or use our services, we may collect:
- Full Name
- Email Address
- Mobile Number
- Profile Photo
- Residential Details (Apartment, Flat Number, Society Name)
- User Role (Resident, Admin, Vendor, Service Provider, etc.)
1.2 Community & Society Information
To enable community management features, we may collect:
- Society or Apartment details
- Maintenance billing information
- Payment records
- Notices and announcements
- Complaint and service requests
- Community activity data
1.3 Advertisement & Service Listings Data
When users post ads or services:
- Advertisement details
- Service provider information
- Contact details shared voluntarily
- Transaction or enquiry details
1.4 Payment & Transaction Data
If you make payments through the app:
- Maintenance payment records
- Subscription purchases
- Transaction ID and billing data
Note: We do NOT store card or banking credentials. Payments are processed securely through third-party payment gateways.
1.5 Device & Usage Information
We automatically collect:
- Device type and operating system
- IP Address
- App usage behaviour
- Login timestamps
- Crash logs and performance data
1.6 IoT & Smart Device Integrations (If Enabled)
If your society enables smart integrations such as gate automation:
- Access request logs
- Device interaction timestamps
2. How We Use Your Information
We use collected information to:
- Provide community management services
- Enable maintenance billing and payment tracking
- Facilitate communication between residents and management
- Allow users to post advertisements and services
- Improve app performance and user experience
- Provide customer support
- Send service notifications and alerts
- Prevent fraud and misuse
3. Sharing of Information
We do NOT sell your personal information.
We may share information with:
3.1 Society Administrators
- Resident details
- Maintenance records
- Complaint or service requests
3.2 Service Providers & Vendors
Contact details only when users request services
3.3 Payment Gateway Providers
Required transaction details for payment processing
3.4 Legal Authorities
If required by law or to protect user safety.
4. Data Storage & Security
We use industry-standard security measures including:
- Encrypted data storage
- Secure cloud servers
- Role-based access control
- Regular security monitoring
However, no online platform can guarantee 100% security.
5. Data Retention
We retain personal data only as long as required for:
- Service functionality
- Legal compliance
- Dispute resolution
Users may request account deletion anytime.
6. User Rights
Users can:
- Access their stored data
- Update profile details
- Request deletion of account
- Withdraw permissions
Account deletion requests can be made through app settings or by contacting support.
7. Children's Privacy
Resident 360 is not intended for children below 13 years. We do not knowingly collect data from minors.
8. Cookies & Tracking Technologies
We use cookies and tracking technologies to:
- Maintain login sessions
- Remember preferences
- Analyse user behaviour
- Improve service performance
Users can disable cookies through device settings.
9. Third Party Links & Services
The app may contain links to third-party services. We are not responsible for their privacy practices.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the app and website.
11. Contact Us
If you have any privacy related concerns:
📧 Email: contact@resident360app.com
🌐 Website: https://resident360app.com